Alyona Medelyan, Ph.D. is the CEO and Co-Founder of Thematic, a YCombinator-backed AI-powered customer feedback solution. Alyona is a PhD candidate in artificial intelligence and is originally from Ukraine. Three thousand five hundred researchers worldwide have referenced her scholarly work in this topic. After seeing how difficult it was for businesses to comprehend feedback at scale, she founded Thematic. She created a solution that makes use of AI in a trustworthy manner.
About
Quotes
About
Primary Job Title
Co-Founder
Primary Organization
Thematic
Established
2016
Industry
Software Development
Region
San Francisco, CA
Nationality
New Zealand
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About their Startup
Thematic analyzes customer input to assist businesses in bettering their goods and services. To put it briefly, they use uploads, APIs, and integrations to first collect user input from a variety of methods. After that, they employ AI to identify recurring themes and subthemes in the feedback from clients. Their users are analysts who compile data on typical problems, inquiries, and quality of client experience. In addition, Thematic assists researchers, customer experience managers, product managers, and product operations in finding information in user input to support data-driven decision-making.
Awards & Achievements
- I-COM Data Startup Challenge, May 2018
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